# Infusionsoft Sync For Outlook not appearing in outlook but appears as a separate window **URL:** \ **Category:** Pro and Max\ **Created:** [September 28, 2018, 2:40pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420 "2018-09-28T14:40:44Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Joey\_Domagala](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@Joey\_Domagala](https://integration.keap.com/u/Joey_Domagala)\ **Post date:** [September 28, 2018, 2:40pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/1 "2018-09-28T14:40:44Z")
I’ve been using the infusionsoft sync plug in, in outlook for years. For some reason this week the infusionsoft sidebar in outlook now appears as a big blank space, and the actual sidebar shows up as its own window when i minimize outlook. Microsoft support was unable to help… Any ideas on how to restore the sidebar to its sidebar location in outlook? thanks! ---
**Author:** ![Lani\_SamFong](https://avatars.discourse-cdn.com/v4/letter/l/ea5d25/32.png) [@Lani\_SamFong](https://integration.keap.com/u/Lani_SamFong)\ **Post date:** [September 28, 2018, 11:23pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/2 "2018-09-28T23:23:06Z")
Having the same issue… I uninstalled the plugin a few times and followed the instructions at this link [https://classic-infusionsoft.knowledgeowl.com/help/uninstall-sync-for-outlook](https://classic-infusionsoft.knowledgeowl.com/help/uninstall-sync-for-outlook) It still shows up as a separate window that can’t dragged anywhere. I am awaiting a solution before i reinstall. Thanks! ---
**Author:** ![Joey\_Domagala](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@Joey\_Domagala](https://integration.keap.com/u/Joey_Domagala)\ **Post date:** [October 1, 2018, 1:17pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/3 "2018-10-01T13:17:32Z")
HI Lani, I tried this also and have had no luck. I spoke with Outlook tech support and they too havent been able to fix it. They had me create a new outlook profile and then reinstall the plug in. That didn’t work… They also had me reset the sidebar settings. this is how to do that: Doing the following will reset Outlook views to default: Try hitting Windows + R to get the run window up. Then enter "Outlook.exe /resetnavpane" without the quote marks and hit enter. ---
**Author:** ![Matt\_Weaver](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@Matt\_Weaver](https://integration.keap.com/u/Matt_Weaver)\ **Post date:** [October 3, 2018, 2:32pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/4 "2018-10-03T14:32:50Z")
We’re having the same issue, as is a client of ours. No fix so far it seems. ---
**Author:** ![SaraKhoudary](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/sarakhoudary/32/3439_2.png) [@SaraKhoudary](https://integration.keap.com/u/SaraKhoudary)\ **Post date:** [October 9, 2018, 4:10pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/5 "2018-10-09T16:10:28Z")
Here’s the resolution. I have confirmed with a client as I had an additional application behaving in the same manner. Very irritating indeed. This is not an issue relating to the Infusionsoft Addon itself, but an issue with the latest outlook update. See the screenshot below for the configurations in Outlook to resolve the display issue. In addition, be sure to set your IS sidebar display preference too. Once complete, be sure to close outlook and restart. ![is-outlook-addon-sidebar-connect](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/8/8f798554760dde758a2601e704be810763d0d0be.jpeg) ---
**Author:** ![Lee\_Pomerantz](https://avatars.discourse-cdn.com/v4/letter/l/9d8465/32.png) [@Lee\_Pomerantz](https://integration.keap.com/u/Lee_Pomerantz)\ **Post date:** [October 14, 2018, 11:36pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/6 "2018-10-14T23:36:16Z")
WORKS! Thank you very much. Been chasing my tail on this for a while and knew it was Outlook update related but did not know if it was a MS or IS issue. Thanks again! ---
**Author:** ![SaraKhoudary](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/sarakhoudary/32/3439_2.png) [@SaraKhoudary](https://integration.keap.com/u/SaraKhoudary)\ **Post date:** [October 15, 2018, 3:38pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/7 "2018-10-15T15:38:46Z")
@Lee_Pomerantz. Glad to see it worked as well for you! Have a great week. Sara Khoudary ---
**Author:** ![Chase\_Sebastian](https://avatars.discourse-cdn.com/v4/letter/c/6de8d8/32.png) [@Chase\_Sebastian](https://integration.keap.com/u/Chase_Sebastian)\ **Post date:** [October 15, 2018, 7:44pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/8 "2018-10-15T19:44:29Z")
Side bar is no longer attached to Outlook since last update. Anyone else have this problem? ---
**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\ **Post date:** [October 16, 2018, 1:54pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/9 "2018-10-16T13:54:24Z")
There is currently a known issue on this: ![image](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/d/d4543d576ad27ebcb7050b523f93fe66439a0871.png) ---
**Author:** ![Julian\_Barton](https://avatars.discourse-cdn.com/v4/letter/j/a698b9/32.png) [@Julian\_Barton](https://integration.keap.com/u/Julian_Barton)\ **Post date:** [October 28, 2018, 10:49pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/10 "2018-10-28T22:49:22Z")
Thanks Sara. Outlook had permanently blocked the add-in after a crash. I first had to re-enable it from the options, and then apply your setting to get it to show in the right place. But it seems to be running again. That tip was useful. ---
**Author:** ![SaraKhoudary](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/sarakhoudary/32/3439_2.png) [@SaraKhoudary](https://integration.keap.com/u/SaraKhoudary)\ **Post date:** [October 29, 2018, 3:35pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/12 "2018-10-29T15:35:05Z")
Julian, Great to hear it worked as well for you as well. Have a great week. Sara Khoudary ---
**Author:** ![SaraKhoudary](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/sarakhoudary/32/3439_2.png) [@SaraKhoudary](https://integration.keap.com/u/SaraKhoudary)\ **Post date:** [October 29, 2018, 3:38pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/13 "2018-10-29T15:38:21Z")
Hi-a John. See the resolution in place. It’s not due to the IS addon. It’s related to a known issue with a recent update within outlook. SK ---
**Author:** ![Joey\_Domagala](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@Joey\_Domagala](https://integration.keap.com/u/Joey_Domagala)\ **Post date:** [October 29, 2018, 3:51pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/14 "2018-10-29T15:51:39Z")
Wow! This fixed it!! Thanks for posting!! ---
**Author:** ![SaraKhoudary](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/sarakhoudary/32/3439_2.png) [@SaraKhoudary](https://integration.keap.com/u/SaraKhoudary)\ **Post date:** [October 29, 2018, 4:02pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/15 "2018-10-29T16:02:19Z")
Sure thing @Joey_Domagala. Glad it worked! ---
**Author:** ![Eriks\_Draiska](https://avatars.discourse-cdn.com/v4/letter/e/3be4f8/32.png) [@Eriks\_Draiska](https://integration.keap.com/u/Eriks_Draiska)\ **Post date:** [May 24, 2020, 8:40am UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/16 "2020-05-24T08:40:18Z")
Thanks Sarah I had the same issue on a new PC running Windows 10 with the latest version of Outlook. Your recommendation worked… THANKS! I always prefer function over form, that way things just work. Stay safe Eriks Plaza Real Estate Adelaide, South Australia ---
**Author:** ![Garth\_Bradley\_Procla](https://avatars.discourse-cdn.com/v4/letter/g/e495f1/32.png) [@Garth\_Bradley\_Procla](https://integration.keap.com/u/Garth_Bradley_Procla)\ **Post date:** [January 31, 2022, 5:55pm UTC](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/17 "2022-01-31T17:55:29Z")
That worked perfectly!!!