# I received a link in an email that is through infusion community that states I am unable to use this account

**URL:** <https://integration.keap.com/t/i-received-a-link-in-an-email-that-is-through-infusion-community-that-states-i-am-unable-to-use-this-account/40145>\
**Category:** Max Classic\
**Created:** [May 11, 2018, 8:46pm UTC](https://integration.keap.com/t/i-received-a-link-in-an-email-that-is-through-infusion-community-that-states-i-am-unable-to-use-this-account/40145 "2018-05-11T20:46:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ellyn\_Durante](https://avatars.discourse-cdn.com/v4/letter/e/49beb7/32.png) [@Ellyn\_Durante](https://integration.keap.com/u/Ellyn_Durante)\
**Post date:** [May 11, 2018, 8:46pm UTC](https://integration.keap.com/t/i-received-a-link-in-an-email-that-is-through-infusion-community-that-states-i-am-unable-to-use-this-account/40145/1 "2018-05-11T20:46:35Z")

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I am not able to open an email link I received

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**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\
**Post date:** [May 11, 2018, 8:49pm UTC](https://integration.keap.com/t/i-received-a-link-in-an-email-that-is-through-infusion-community-that-states-i-am-unable-to-use-this-account/40145/2 "2018-05-11T20:49:44Z")

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Share the link? It’s impossible to advise on anything link related without knowing what it is 😉