# HTML Code Box error

**URL:** <https://integration.keap.com/t/html-code-box-error/24261>\
**Category:** Max Classic\
**Created:** [December 13, 2017, 10:49pm UTC](https://integration.keap.com/t/html-code-box-error/24261 "2017-12-13T22:49:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kimberly\_Farrell](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@Kimberly\_Farrell](https://integration.keap.com/u/Kimberly_Farrell)\
**Post date:** [December 13, 2017, 10:49pm UTC](https://integration.keap.com/t/html-code-box-error/24261/1 "2017-12-13T22:49:53Z")

</div>

I am using the drag/drop email builder in Infusionsoft and I need to add custom code using their HTML Code Block however I keep getting an error in Infusionsoft and the block won’t show up via email test.

I first tried with Tables (got an error), then tried with Divs instead (still got an error).

_Error: Your HTML code may be invalid. Review your code for any mismatched tags or special characters._

I have no idea what Infusionsoft isn’t liking about my code. Any ideas?

**UPDATE: I messed around with the code and Infusionsoft is picky about closing tags so all Images and breaks need to be closed.**

`ie. <img src="image" /> <br/> etc.`

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<div class="post-metadata">

**Author:** ![Paige\_Wilcox](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@Paige\_Wilcox](https://integration.keap.com/u/Paige_Wilcox)\
**Post date:** [September 19, 2018, 3:33pm UTC](https://integration.keap.com/t/html-code-box-error/24261/2 "2018-09-19T15:33:32Z")

</div>

I am having a similar issue… Here is my code… how do I fix it?

[Checkins for Charity - LIVE tracker](https://www.canva.com/design/DADCZucA-q4/view?utm_content=DADCZucA-q4&utm_campaign=designshare&utm_medium=embeds&utm_source=link) by [paige\_madeira](https://www.canva.com/paige_madeira?utm_campaign=designshare&utm_medium=embeds&utm_source=link)

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<div class="post-metadata">

**Author:** ![Paige\_Wilcox](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@Paige\_Wilcox](https://integration.keap.com/u/Paige_Wilcox)\
**Post date:** [September 19, 2018, 3:34pm UTC](https://integration.keap.com/t/html-code-box-error/24261/3 "2018-09-19T15:34:03Z")

</div>

```
indent preformatted text by 4 spaces

```

[Checkins for Charity - LIVE tracker](https://www.canva.com/design/DADCZucA-q4/view?utm_content=DADCZucA-q4&utm_campaign=designshare&utm_medium=embeds&utm_source=link) by [paige\_madeira](https://www.canva.com/paige_madeira?utm_campaign=designshare&utm_medium=embeds&utm_source=link)