# Getting a DKIM could not be verified message, but don't know what to do to verify it?!
**URL:** https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185
**Category:** Max Classic
**Created:** [August 18, 2017, 9:55am UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185 "2017-08-18T09:55:16Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Aesthetics\_Media](https://integration.keap.com/u/Aesthetics_Media)
#### Post date: [August 18, 2017, 9:55am UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/1 "2017-08-18T09:55:16Z")
Any steps on where I can find out what I need to do to get this verified would be great, thanks!
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### Author:  [@John\_Borelli](https://integration.keap.com/u/John_Borelli)
#### Post date: [August 18, 2017, 1:08pm UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/2 "2017-08-18T13:08:36Z")
Under marketing → settings click email authentication and follow the instructions to the right:
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### Author:  [@Aesthetics\_Media](https://integration.keap.com/u/Aesthetics_Media)
#### Post date: [August 18, 2017, 1:50pm UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/3 "2017-08-18T13:50:26Z")
Thanks for replying
However, I have retried the validation several times now over the last few days and it keeps coming back with verification failed
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### Author:  [@John\_Borelli](https://integration.keap.com/u/John_Borelli)
#### Post date: [August 18, 2017, 5:31pm UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/4 "2017-08-18T17:31:30Z")
This would be on your domain server. The record must be set/defined on your DNS correctly. We’ve set these up for a good number of clients without issue by just using the information in the dialog that Infusionsoft gives you to start the process with.
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### Author:  [@David\_Carriger](https://integration.keap.com/u/David_Carriger)
#### Post date: [August 18, 2017, 10:50pm UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/5 "2017-08-18T22:50:13Z")
If you can tell me your app name, I can take a look and see what might be going wrong.
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### Author:  [@Ian\_F\_Hood](https://integration.keap.com/u/Ian_F_Hood)
#### Post date: [September 19, 2018, 5:21pm UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/6 "2018-09-19T17:21:22Z")
@David_Carriger we are having a similar issue. One of our domains continues to ‘fail’ validation. Yet when I navigate to marketing -\> settings click email authentication it appears as validated.
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### Author:  [@David\_Carriger](https://integration.keap.com/u/David_Carriger)
#### Post date: [September 19, 2018, 5:35pm UTC](https://integration.keap.com/t/getting-a-dkim-could-not-be-verified-message-but-dont-know-what-to-do-to-verify-it/11185/7 "2018-09-19T17:35:00Z")
I’d need to know the app name and domain name to investigate.