# Firefox security issues opening my newsletters

**URL:** <https://integration.keap.com/t/firefox-security-issues-opening-my-newsletters/75719>\
**Category:** Max Classic\
**Created:** [March 28, 2020, 7:49pm UTC](https://integration.keap.com/t/firefox-security-issues-opening-my-newsletters/75719 "2020-03-28T19:49:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jenny\_Ahlstrom](https://avatars.discourse-cdn.com/v4/letter/j/90db22/32.png) [@Jenny\_Ahlstrom](https://integration.keap.com/u/Jenny_Ahlstrom)\
**Post date:** [March 28, 2020, 7:49pm UTC](https://integration.keap.com/t/firefox-security-issues-opening-my-newsletters/75719/1 "2020-03-28T19:49:03Z")

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I have several of my Infusionsoft Newsletter recipients say they get a security warning when opening my newsletters in Firefox. Can anyone help?

Here’s the message:  
Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to [is-tracking-link-api-prod.appspot.com](http://is-tracking-link-api-prod.appspot.com/) because this website requires a secure connection.

What can you do about it?

[is-tracking-link-api-prod.appspot.com](http://is-tracking-link-api-prod.appspot.com/) has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

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**Author:** ![Jeff\_Arnold](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jeff_arnold/32/14802_2.png) [@Jeff\_Arnold](https://integration.keap.com/u/Jeff_Arnold)\
**Post date:** [March 28, 2020, 8:12pm UTC](https://integration.keap.com/t/firefox-security-issues-opening-my-newsletters/75719/2 "2020-03-28T20:12:39Z")

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This is a known issue with Infusionsoft links.

[https://knownissues.infusionsoft.com/](https://knownissues.infusionsoft.com/)

Jeff

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**Author:** ![Jenny\_Ahlstrom](https://avatars.discourse-cdn.com/v4/letter/j/90db22/32.png) [@Jenny\_Ahlstrom](https://integration.keap.com/u/Jenny_Ahlstrom)\
**Post date:** [March 28, 2020, 9:50pm UTC](https://integration.keap.com/t/firefox-security-issues-opening-my-newsletters/75719/3 "2020-03-28T21:50:22Z")

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Any idea when it will be fixed?

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**Author:** ![Jeff\_Arnold](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jeff_arnold/32/14802_2.png) [@Jeff\_Arnold](https://integration.keap.com/u/Jeff_Arnold)\
**Post date:** [March 28, 2020, 10:03pm UTC](https://integration.keap.com/t/firefox-security-issues-opening-my-newsletters/75719/4 "2020-03-28T22:03:57Z")

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No idea.  
If you go to that link and enter your application ID (the 5 digits in front of .[infuisonsoft.com](http://infuisonsoft.com)) they will keep you updated on the status of the ticket.

Jeff

![email-sig-storybrand-certified-guide-60.png](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/b/b44e0b32c05e44619132d27268e14026b37d77b0.png)