# Err\_ssl\_protocol\_error

**URL:** <https://integration.keap.com/t/err-ssl-protocol-error/74342>\
**Category:** Max Classic\
**Tags:** integration\
**Created:** [February 1, 2020, 8:12pm UTC](https://integration.keap.com/t/err-ssl-protocol-error/74342 "2020-02-01T20:12:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tony\_Ryder](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@Tony\_Ryder](https://integration.keap.com/u/Tony_Ryder)\
**Post date:** [February 1, 2020, 8:12pm UTC](https://integration.keap.com/t/err-ssl-protocol-error/74342/1 "2020-02-01T20:12:26Z")

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We are getting an intermittent error to our customers who click on a link on one of our emails. “This site can’t provide a secure connection” referencing the IS URL.

Any ideas?

 ![Screen Shot 2020-02-02 at 9.09.59 AM](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/8/89e1d0d415fade8a4b236f68e39cb7f721d3834f.jpeg)

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**Author:** ![Jeff\_Arnold](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jeff_arnold/32/14802_2.png) [@Jeff\_Arnold](https://integration.keap.com/u/Jeff_Arnold)\
**Post date:** [February 1, 2020, 8:25pm UTC](https://integration.keap.com/t/err-ssl-protocol-error/74342/2 "2020-02-01T20:25:12Z")

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this is a known issue:  
[https://knownissues.infusionsoft.com/](https://knownissues.infusionsoft.com/)

Jeff

![SB Certified Guide Sig.png](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/4/44886c9a39fdb9e4c6cc390efb0ef4a1c6ffe3df.png)

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<div class="post-metadata">

**Author:** ![Tony\_Ryder](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@Tony\_Ryder](https://integration.keap.com/u/Tony_Ryder)\
**Post date:** [February 1, 2020, 8:34pm UTC](https://integration.keap.com/t/err-ssl-protocol-error/74342/3 "2020-02-01T20:34:58Z")

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Thank you for the quick response