# Dealing with valid emails that have hard bounced

**URL:** https://integration.keap.com/t/dealing-with-valid-emails-that-have-hard-bounced/89681
**Category:** Pro and Max
**Tags:** email
**Created:** [January 10, 2023, 11:58am UTC](https://integration.keap.com/t/dealing-with-valid-emails-that-have-hard-bounced/89681 "2023-01-10T11:58:54Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Georgie\_Oldfield](https://avatars.discourse-cdn.com/v4/letter/g/34f0e0/32.png) [@Georgie\_Oldfield](https://integration.keap.com/u/Georgie_Oldfield)
#### Post date: [January 10, 2023, 11:58am UTC](https://integration.keap.com/t/dealing-with-valid-emails-that-have-hard-bounced/89681/1 "2023-01-10T11:58:54Z")

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I have searched unsuccessfuly online and in this forum for an answer as to why emails of valid customer emails are ending up being hard bounced and what to do about it. The customers are frustrated, as are we. Please could someone let us know how to deal with this when the customer doesn’t have an alternative email address? Thanks