# Customer told connection is not private

**URL:** <https://integration.keap.com/t/customer-told-connection-is-not-private/78917>\
**Category:** Max Classic\
**Created:** [August 6, 2020, 12:10pm UTC](https://integration.keap.com/t/customer-told-connection-is-not-private/78917 "2020-08-06T12:10:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tessa\_Shepperson](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/tessa_shepperson/32/12105_2.png) [@Tessa\_Shepperson](https://integration.keap.com/u/Tessa_Shepperson)\
**Post date:** [August 6, 2020, 12:10pm UTC](https://integration.keap.com/t/customer-told-connection-is-not-private/78917/1 "2020-08-06T12:10:24Z")

</div>

I have a customer support mailing system where members of my membership site are sent weekly emails with links to pages on my membership site (which is on a secure server).

One of my members has told me she gets a message when she clicks one of the links which says:

========================  
Your connection isn’t private  
Attackers might be trying to steal your information from  
[jw122.infusion-links.com](http://jw122.infusion-links.com/) (for example, passwords, messages or credit  
cards).  
NET::ERR\_CERT\_AUTHORITY\_INVALID  
This server couldn’t prove that it’s [jw122.infusion-links.com](http://jw122.infusion-links.com/); its  
security certificate is not trusted by your computer’s operating system.  
This may be caused by a misconfiguration or an attacker intercepting  
your connection.

# Continue to [jw122.infusion-links.com](http://jw122.infusion-links.com/) (unsafe)

What is that all about? Why are my customers being told that my service is unsafe! Not happy about this.  
What can I do about it (if anything).

Thanks

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<div class="post-metadata">

**Author:** ![Adrian\_Drysdale](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@Adrian\_Drysdale](https://integration.keap.com/u/Adrian_Drysdale)\
**Post date:** [August 27, 2020, 1:40pm UTC](https://integration.keap.com/t/customer-told-connection-is-not-private/78917/2 "2020-08-27T13:40:34Z")

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I get the same error when I click that link. That link isn’t secured and doesn’t have an SSL certificate attached to it. You need to have the SSL in order to secure it.

To recreate the error the customer is clicking click this [https://www.jw122.infusion-links.com/](https://www.jw122.infusion-links.com/)