# Contacts not receiving campaign emails when "unengaged non marketable" status

**URL:** <https://integration.keap.com/t/contacts-not-receiving-campaign-emails-when-unengaged-non-marketable-status/23461>\
**Category:** Max Classic\
**Created:** [December 7, 2017, 5:58pm UTC](https://integration.keap.com/t/contacts-not-receiving-campaign-emails-when-unengaged-non-marketable-status/23461 "2017-12-07T17:58:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Pamela\_Dreyfuss](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@Pamela\_Dreyfuss](https://integration.keap.com/u/Pamela_Dreyfuss)\
**Post date:** [December 7, 2017, 5:58pm UTC](https://integration.keap.com/t/contacts-not-receiving-campaign-emails-when-unengaged-non-marketable-status/23461/1 "2017-12-07T17:58:45Z")

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Hi, anyone know why emails in campaign are not sent?

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**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\
**Post date:** [December 8, 2017, 5:57am UTC](https://integration.keap.com/t/contacts-not-receiving-campaign-emails-when-unengaged-non-marketable-status/23461/2 "2017-12-08T05:57:53Z")

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You have the answer in your subject line. They are listed as non-marketable. This has happened because there has been no response or activity from them directly for a significant period of time…ie, they are very cold leads.

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**Author:** ![martinc](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/martinc/32/14_2.png) [@martinc](https://integration.keap.com/u/martinc)\
**Post date:** [December 9, 2017, 12:00am UTC](https://integration.keap.com/t/contacts-not-receiving-campaign-emails-when-unengaged-non-marketable-status/23461/3 "2017-12-09T00:00:58Z")

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> **[Email status icons explained](https://help.infusionsoft.com/userguides/contact-management/create-and-manage-contacts/email-status-icons-explained)**
>
> Understand what the different email statuses mean in Infusionsoft

Non-Marketable: The Non-Marketable email status is assigned to email addresses during import or when a person is added manually, but you did not indicate that you have permission to send email marketing to them. Click on Manage Email Status to manually update the email status for a specific email address. You can send individual emails to Non-Marketable email addresses, but cannot send any broadcast or follow-up sequence messages to them.