# Contact marked as Opted Out

**URL:** <https://integration.keap.com/t/contact-marked-as-opted-out/81040>\
**Category:** Pro and Max\
**Created:** [November 29, 2020, 7:51pm UTC](https://integration.keap.com/t/contact-marked-as-opted-out/81040 "2020-11-29T19:51:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dotty\_Scott](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/dotty_scott/32/12422_2.png) [@Dotty\_Scott](https://integration.keap.com/u/Dotty_Scott)\
**Post date:** [November 29, 2020, 7:51pm UTC](https://integration.keap.com/t/contact-marked-as-opted-out/81040/1 "2020-11-29T19:51:42Z")

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In October I sent a newsletter to everyone and 552 were delivered. I have 677 contacts. When I sent the Black Friday newsletter to the 667 contact only 16 were delivered.

I created the Newsletter first and saved it as a template. I then went to select all my contacts and selected send Broadcast then selected my template. When I did that is warned me that 660 people would not receive the email. When I clicked the See Why link it says that the reason the email was skipped (on most of them) is Opt-out: Admin.  
I have not opted out anyone. Do you know how to fix this?

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**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\
**Post date:** [November 30, 2020, 5:29pm UTC](https://integration.keap.com/t/contact-marked-as-opted-out/81040/2 "2020-11-30T17:29:51Z")

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If they clicked unsubscribe they’d be opted out but I’ve also seen users (and va’s) accidently bulk opt out contacts.