# Can't log in. Not a user on own account

**URL:** <https://integration.keap.com/t/cant-log-in-not-a-user-on-own-account/79070>\
**Category:** Max Classic\
**Created:** [August 14, 2020, 7:08am UTC](https://integration.keap.com/t/cant-log-in-not-a-user-on-own-account/79070 "2020-08-14T07:08:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Melissa\_Bray](https://avatars.discourse-cdn.com/v4/letter/m/65b543/32.png) [@Melissa\_Bray](https://integration.keap.com/u/Melissa_Bray)\
**Post date:** [August 14, 2020, 7:08am UTC](https://integration.keap.com/t/cant-log-in-not-a-user-on-own-account/79070/1 "2020-08-14T07:08:57Z")

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Whenever I log-in to my infusionsoft account, the keap logo just keeps on running in circles, after maybe a half an hour, error message says that I’m not a user. Now I switch to tethering from my phone, I was able to log-in, not back to my wifi, not able to log-in. How do I fix this?

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**Author:** ![Robin\_Smith1](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/robin_smith1/32/13020_2.png) [@Robin\_Smith1](https://integration.keap.com/u/Robin_Smith1)\
**Post date:** [August 14, 2020, 4:51pm UTC](https://integration.keap.com/t/cant-log-in-not-a-user-on-own-account/79070/2 "2020-08-14T16:51:04Z")

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Two options.  
Option 1: If you have another admin user on the account. Have them delete you and re-add you.

Option 2: Talk to support. This happened on my Keap Pro Account about 3 months ago. They were able to re-add me but it takes some time for this to work. As I recall, I was on chat for about 2 hours before we already fixed it. BTW: Option 1 was what they told me to do. Since I had another user, I added myself with another email address but have had no issues since then.