# Cannot make credit cards inactive

**URL:** <https://integration.keap.com/t/cannot-make-credit-cards-inactive/39171>\
**Category:** Max Classic\
**Created:** [May 3, 2018, 3:39pm UTC](https://integration.keap.com/t/cannot-make-credit-cards-inactive/39171 "2018-05-03T15:39:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Ross\_Horvitz](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/ross_horvitz/32/6348_2.png) [@Ross\_Horvitz](https://integration.keap.com/u/Ross_Horvitz)\
**Post date:** [May 3, 2018, 3:39pm UTC](https://integration.keap.com/t/cannot-make-credit-cards-inactive/39171/1 "2018-05-03T15:39:59Z")

</div>

I’m writing today to report a bug. The chat support refused to believe this was a bug.

[https://cl.ly/2y2z3K0S2n0V](https://cl.ly/2y2z3K0S2n0V)

We are unable to deactivate credit cards.

We have cleared our cache/cookies, tried multiple browsers, and even tried a PC that has never accessed your site before. The results are the same.

How can I officially report this? We’re VERY concerned about the wrong cards being charged as we cannot make them inactive.