# Account has disappeared

**URL:** <https://integration.keap.com/t/account-has-disappeared/63420>\
**Category:** Max Classic\
**Created:** [February 6, 2019, 3:51am UTC](https://integration.keap.com/t/account-has-disappeared/63420 "2019-02-06T03:51:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Vimily\_Dev](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Vimily\_Dev](https://integration.keap.com/u/Vimily_Dev)\
**Post date:** [February 6, 2019, 3:51am UTC](https://integration.keap.com/t/account-has-disappeared/63420/1 "2019-02-06T03:51:15Z")

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Our sandbox account seems to have disappeared. Accessing the regular address gives a 404 and there are no accounts in Account Central.

We were using it for development and maintenance of an integration.

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**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\
**Post date:** [February 6, 2019, 4:32am UTC](https://integration.keap.com/t/account-has-disappeared/63420/2 "2019-02-06T04:32:58Z")

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I know you said you’ve been using it for maintenance and dev but have you recently actually logged in? I don’t know the time frame for it but they will de-activate after a certain number of months. Outside of that I would say contact support (phone is probably better than chat right now due to them staffing partnercon).